What is Unified Communications?
A unified communications solution provides a range of tools to facilitate effective communications between your team and an incredible user experience for your customers. Some of the benefits you should expect to receive from any unified communications offering include:
Providing real-time text between users on the same local area network, on different sites, or between office-based staff and mobile workers who access the application via a smartphone or tablet.
Presence represents the availability and willingness of a person to communicate. Think of it as the list of friends you have in your instant messenger. When they are online (meaning they are available and willing to communicate), your instant messenger gives you an indication to that effect and vice versa if they’re busy.
Calendar Integration / User status
This application changes a user’s voice-mail greeting dependent on the entry in Outlook calendar.
Click to Dial and Screen Popping
Advanced dialing features allow users to perform fast and efficient dialling directly from a CRM application, a word document or a web page which will improve efficiency and save time by reducing the chance of mis-dialling colleagues, contacts or any general telephone number displayed on the PC screen.
Screen popping provides a discreet preview window of the inbound call and displays all applications in which the number is found, this allows the call to be answered appropriately and saves time on locating the necessary caller’s page.
This integrates different electronic messaging and communications media (e-mail, SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices. It simplifies the user’s experience with only one place to check for messages.
FMC (fixed/mobile convergence)
Fixed Mobile Convergence (FMC) is a technological convergence of wired and wireless services, which allows seamless communications using smart devices in Wi-Fi (WLAN) environments or over 3G. FMC remarkably reduces communication costs, as a smart device can be used as an extension by connecting to the wireless network onsite, or on public WiFi networks / 3/4/5G by interoperating with the PBX.
With our unified communications offering from Wildix you’ll be able to tick all these boxes and then some. Have a look around the Wildix pages of our website to find out more or, if you’d prefer to speak to someone in person then get in touch via our contacts page and one of our team will be more than happy to guide you through what you can expect from the bespoke solution we can put together for you.