Business Telephone Systems from Arrow Comms

ArrowComms has wealth of industry experience and expertise in Business Telephone Systems.
Based in Newcastle, We have customers across the country including Durham and North East enjoying our ‘fanatical customer care promise’

When it comes to Business Telephone Systems, Samsung has been a leader in convergence for more than 20 years. With unrivalled strength in consumer electronics, mobile telephony, touchscreens, computers and networks, we are ideally placed to address the challenges and opportunities presented by the integration of voice, data, video, fixed and mobile communications. When choosing which telephone system to install it is important to start with the most important point, the user. What is it they need to get from the new system? What function do they perform? What business applications do they use? Are they static or mobile, do they operate in the office, out of the office or both?  Armed with a profile of your users it is much easier to see which applications, handsets and system will work for your organisation. Here are the most commonly used applications:

  • CTI – Desktop integration via Samsung Xchange
  • Mobility – Allows staff to be reached via one number irrespective of location via Samsung WE-VoIP
  • Call Management Reports – Manage staff productivity with detailed management information of telephone usage via Samsung CMS
  • Call Reporting – Whether it’s for compliance reasons or just to resolve “who said what” disputes – Samsung Call Recording provides a record of every call into and out of your business.
  • Remote Working – Work from anywhere either via an IP desk-phone or your mobile.
  • SIP trunks – Slash the cost of line rental and call charges by migrating to SIP trunks.

Our expertise in serving customers in various industries has allowed us to focus on providing ‘Perfect Solutions’ and our constantly growing customer base in Newcastle, Durham, North East and around the country rely on us for their Telephone System needs.

As we continue to grow our customers in Newcastle, Durham, North East and across the country, We will be delighted to have a chat with you and help you make most of your existing business telephone systems and be there when you are ready to switch to new technologies.

Our dedicated team in Newcastle is only a phone call away.

Why Arrow Comms Business Telephone Systems

Bespoke Solutions

We offer a bespoke solution for all applications whether wired or wireless communications or a hybrid provision.

Voice and integrated products

Full installation, commissioning and training on all voice and integrated products.

Diverse Handsets

A wide range of diverse handsets to suit all applications.

CRM packages and mobile convergence

System integration with a wide variety of CRM packages and mobile convergence.

Pro-active monitoring as standard

Using Cutting Edge monitoring technology, our support ensures that we are able to identify and resolve problems promptly

We will deliver Promise

Our Customer Experience Philosophy is Simple –  We will deliver our promise and work round the clock till you are satisfied

“Our focus is to provide a communications platform tailored to your business.”